Daijah Ppz

I am a designer and currently looking at Gemma by...

I am a designer and currently looking at Gemma by Chateau D'ax motion sectional. Can you give me the dimensions of all the pieces that can be had. We are looking for a large sectional. I especially need the length when it's fully reclined. Thank you, Susan Spanedda
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Damarious Wxq
map-marker Boca Raton, Florida

Tried for two days for someone to return a call.

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Stitching coming apart. No one retuning a call. Left 3 messages. Need a recommendation for a repair person locally.
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User's recommendation: Service is horrible

Anonymous
map-marker Philadelphia, Pennsylvania

Electric recliner repair

I have a loveseat with a recline on each side .one side does not work at all snd I was looking for a repair person near me or a hint as to what to do to make it work
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Anonymous
map-marker Orlando, Florida

Color fading and peeling Leather sofa and chair

We bought a Chateau d'Ax leather sofa and chair and after a year the color started to fade. We have the extended protection plan, and they are now saying that it is not covered.
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ANNA H Ndl
map-marker Waukesha, Wisconsin

Dye coming off leather couches

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Any water splash, anything causes dye to come off leather couch. I cant even wipe it off without dye coming off
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Loss:
$3500

Preferred solution: Let the company propose a solution

Mary D Rvh

Left arm power recliner stuck in reclining position. Need help

In New Jersey-can u recommend repair person? Power plug to transformer ok(green light on)..so wires or inside arm buttons ? Need replacement. Motion Italian parts.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Los Altos, California

It is impossible to talk to their customer service

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I can not connect with a customer service person... I have left several messages... I need to locate a repair person in my area
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Kathy D Tzf
map-marker Los Altos, California

Looking for service for my reclining sofa

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I am waiting to hear from them... looking for a repair person in my area... 94022
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Kathy D Tzf
map-marker High Point, North Carolina

Looking for service for my reclining sofa

Need a repair person.. cant reach customer service HELP
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Preferred solution: Let the company propose a solution

Kathy D Tzf
map-marker Los Altos, California

Looking for service for my reclining sofa

I am looking for a repair person in my area to fix the motor on my recliner... I cannot get through to their customer service I have left several messages Can you help me get through today?Or help me find a repair person?
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RichardD

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not buy.

Chateau Dax - Do not buy.
Chateau Dax - Do not buy. - Image 2
Chateau Dax - Do not buy. - Image 3
Chateau Dax - Do not buy. - Image 4
Chateau Dax - Do not buy. - Image 5
We bought MARS Sofa in Harvey Norman in January 2017. After two and a half years, the leather began to peel off on the head of the seat. We complained in the store Harvey Norman in Ljubljana, Slovenia, but they had no ear for our problems. At this moment we are very disappointed with sofa as it should be real leather!
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Loss:
$1000
Cons:
  • Quality
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Kailany Nqb
map-marker New York, New York

Need a replacement cord

Chateau Dax - Need a replacement cord
The chair was moved and the cord has a tear in it. Guardsman furniture repair can replace if I can obtain a new one from you. Style was Nina brown leather oversized electric recliner chair. Thanks
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Reason of review:
Macys was not helpful. Need to deal directly with the manufacturer

Preferred solution: Need a replacement cord

Sanaya Ify
map-marker Encinitas, California

One of our pieces of our leather sofa collapsed.

My husband was sitting on our sectional and the part he was sitting on collapsed. We are wondering how we can get this piece fixed. Thank you!
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Anonymous
map-marker Florence, Tuscany

Terrible service

Red kitchen , beautiful in the store, came with a missing part . Then the missing bolt to hold the cabinet came and was the wrong size. I have been waiting since September 2018. Now is March 2019. Plus the kitchen got two scratches and missing bins for the recycling. I noticed them in the drawer, and remember the employe at the store saying they were going to be delivered separately. This week I aaked again for the missing part,again and the bins but the answers was : next week (they been saying next week, since September 2018,)I bought the kitchen July 2018 and for the bins are not included, praically I need to buy them . I will never shop at Chateux d'ax.
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gilda m Ssx
map-marker Allentown, Pennsylvania

Leather sofa and love seat

I bought a leather sofa/loveseat 6 years ago and the leather is peeling. I've tried numerous times to contact company and have not gotten a return phone call. I spent a lot of money and am getting no satisfaction. thanx, gilda
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Vara Cim
map-marker Richmond, Virginia

No answer.

In the middle of business hours, there was no one available to talk to to resolve a simple issue.
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